As a board member, trustee, or volunteer leader working with your association or cooperative, you have fiduciary responsibilities that obligate you to make decisions that can have a profound financial and social impact on your community. Receiving professional and accurate advice and guidance on issues such as reserves, maintenance, insurance, budgets, governance, contracts, the law, and rules enforcstrongent can mean the difference between prosperity and disaster.
Many experts who work in these fields must earn degrees and pass tests to be certified. So why would a board risk hiring a professional who may not be qualified to look after their homes and their community? The certifications for Association and property mangers are Certified Manager of Community Associations (CMCA), Certified Property Manager (CPM), Professional Community Association Manager (PCAM), and Association Management Specialist (AMS). The State of Florida requires managers of Condominiums and Homeowners Associations with more then 10 units be licensed and receive continuing yearly education. The Department of Business and Professional Regulation issues a Community Association Manager (CAM) license to candidates meeting the requirements of the Division.
William D. White, CPM®, CMCA®, CAM and a his wife Cynthia M. Desmond-White formed Professional Community Services of South West Florida, inc (PCS) in 2007 after operating Professional Community Service, inc. for several years. A history of Bill White is included in Section 2. William is a Certified Property Manager® (CPM) certified by the institute of Real institute Management in Chicago. In addition, he is also certified by the National Board of Certification for Community Association Managers (NBC-CAM) who administers the Certified Manager of Community Associations® (CMCA®) certification program. NBC-CAM is affiliated with Community Associations institute (CAI), which provides education and resources to community association homeowners, managers, and other industry professionals.
The certification program was designed to ensure that community managers have the fundamental knowledge and expertise required to effectively manage homeowner and condominium associations and cooperatives.
In recent years, there has been a need for an economical management company with the ability to handle properties remotely making extensive use of the internet both from on-site offices as well as from remote in-home office locations. In 2003, PCS began a very successful transition to become a virtual management company and has the ability to establish satellite offices in large communities. These satellite offices are then able to connect through an internet connection (DSL or cable modem) to the PCS Server at our corporate office. This permits the on-site staff to access all the information contained in our property management software. PCS has implemented a web site at www.profcommservice.com, which contains a Community Section for the posting of association minutes, financial reports, Declarations, Rules and Regulations and any other information a community feels is important for all owners to have access too. Access to the Communities website is password protected and only accessible by your membership. This very useful and important communication tool is available at no extra charge. As part of PCS’s virtual system, we are now offering on the Community website credit card (American Express, Master Card and Discover) as well as electronic check (Echeck) payment arrangements.
PCS’s Mission Statement
To provide our clients with the most economical and technically advanced management services available in Southwest Florida. Ensuring that only, the most qualified vendors are recommended to the Association Board of Directors and that those contractors provide the requested services completely and competently under the direction of PCS. It is further understood that PCS’s staff will make every effort to reduce each Associations expense through competitive pricing from its vendors.
The managing of communities requires special management skills and talents only acquired through experience. Property managers must be knowledgeable in fiscal management, physical plant management, state and federal law, tort law, community planning and development, long and short term planning, insurance, municipal management, interpersonal skills and the ability to be patient with owners and contractors. Property Managers are troubleshooters and must draw on all these skills to solve the intricate problems, which all too often, plague residential communities. This service is available from PCS through training Bill White received from The institute of Real Estate Management and the Community Associations institute.
PCS’s property management software has been Voyager 2000 since its inception. Voyager 2000 allows PCS to customize your financial reports, general ledger, work order processing as well as a date sensitive owner address feature, which automatically follows your seasonal residents to their northern homes. Voyager 2000 is designed to handle condominiums, homeowner and master associations. The program will produce a monthly, quarterly or annual homeowner invoice or coupon. The invoice has two free form message areas designed to keep the owners informed with current happenings at the property as well as any important messages from the management company. Voyager has the ability to charge seven (7) property related recurring charges such as common area assessments, reserves and cable TV or one-time charges such as Special Assessments. in addition, it can charge four (4) owner charges such as lot and unit maintenance charges, boat dockage fees, or carport rental charges. Voyagers Gatehouse module maintains the database for efficient operation of staffed gates using the same database as the manager.
Professional Community Services of South West Florida believes it would be a valued asset to your community and Board of Directors. PCS’s goal is to provide its clients with the best management team available for an affordable price. A sample of PCS’s standard management agreement is contained in Section 8. Particular situations would be addressed within the contract to the needs of the Board of Directors.
William D. White, CPM®, CMCA®, CAM
William D. White, CPM©, CMCA©, CAM
2310 Della Drive
Naples, FL 34117
Norwich Regional Vocational Technical School - Electrical
Institute Of Real Estate Management, Chicago, IL.
Certified Property Manager © (CPM) - 1986
Managing of Residential properties - 1983
Management of Condominiums - 1984
Managing Real Estate as an investment - 1985
Long Range Management Plan for Office Buildings
Certified Manager of Community Associations © (CMCA) -1995
Letter of Recommendation from NBC-CAM
Letter of Support for FL Regulatory Council (CAI)
President Institute of Real Estate Management Chapter 51 - 1991
Community Association Institute (CAI) Chairman Gulf Coast Chapter Trade Show 1996-2002
Institute of Real Estate Management - Governing Councilor 2001-2004
By-Laws Regulation Committee 2002
Community Association institute - Governmental Affairs Leg. Committee 2000-2002
Institute of Real Estate Management - Governing Councilor 2005-2008
By-Laws Regulation Committee 2002-2005
Governmental Affairs 2000-2007
CAI Trade show 1996-2005
CAI South Gulf Coast Chapter - Board of Directors 2004-2007
Chairman Gulf Coast Chapter Trade Show 1996-2007
- Professional Community Services, inc 2000 - Present
Partner, Director of Property Management
- Professional Community Services of America - 1999
Director of Property Management
- Wood Property Management - 1998 - 1999
Director of Property Management
- Marquis Management - 1997 - 1998
Regional Property Manager
- Vineyards Services / Property Mgmt Professionals - 94-97
Director of Property Management
- Consolidated Asset Recovery Corp. - 1992 - 1993
Second Vice President - Residential Coordinator
- Compare Property Management Services - 1990 - 1992
President and CEO
- Boyer Realty Management - 1976 - 1990
Senior Vice President
William D. White, CPM®, CMCA®, CAM
2310 Della Drive
Naples, FL 34117
I am the President of Professional Community Service of South West Florida. I feel it is important that a community and Board of Directors know the background of the person that will be helping them to reach their goals and objectives. The role of the manager is to educate and guide the Association Board of Directors, keeping them informed of legal changes, financial demands and physical plant needs. This history is my attempt to provide you with enough information so you will know the kind of training, experience and information I bring to your table.
I was educated in the Connecticut technical school system graduating in 1966 from Norwich Regional Vocational Technical School with awards for Outstanding Electrician in his graduating class as well as a member of the National Honor Society. Upon graduation I assumed a position as foreman of a local electrical contracting firm in my home town of New London. In 1967 I entered the US Navy Seabees at the rank of 3rd class Petty Officer in the Construction Electrician field destined for Viet Nam. In December 1967, I arrived at Dong Ha, Viet Nam and was given responsibility for designing the power distribution system in new combat bases being built by the Seabees along the DMZ. With the onset of TET offensive in January 1968 my roll as an electrician was also coupled with a role as a combat soldier and defender. I received awards in January 1968 as Seabee of the Month in Viet Nam and in March 1968, I was wounded during a rocket attack and awarded the Purple Heart. In September 1968, I was assigned to the Public Works Department in Rota, Spain with responsibility to maintain all the major appliances in the base’s military housing area. Following my discharge in October 1969 I returned to New London to assume my former position. In 1970, I became the Assistant Physical Plant Director of Mitchell College in New London. In 1972 I was promoted to Director of Physical Plant for this growing college. During my tenure I became technically skilled in all the building trades.
In 1975, I left Mitchell College to become the Maintenance Supervisor for Boyer Realty Management Inc (BRMI), a growing apartment owner with properties throughout Connecticut. I established the first State of Connecticut approved maintenance training program. Ensuring trained maintenance personnel would be available to maintain the apartment and growing condominium industry in Connecticut. In 1978, I became a part time adult education instructor at Grasso Regional Vocational Technical School. BRMI promoted me to a Property Manager in 1983 and then in 1984 I became the Senior Vice President in charge of Condominium Management. I began studying for a Certified Property Manager (CPM) designation through the Institute Of Real Estate Management®, Chicago, IL. Taking specialized courses in Real Estate Management (Managing of Residential properties -1983, Management of Condominiums - 1984, Managing Real Estate as an Investment - 1985 and Long Range Management Plan for Office Buildings - 1986) and achieving the designation of Certified Property Manager® (CPM®) in 1986.
I was elected President of the Connecticut Chapter of the Institute of Real Estate Management (Chapter 51) in 1991, and began serving in positions of governance with the Institute of Real Estate Management (serving as a Governing Councilor 2001-2004 and 2005-2008, By-Laws Regulation Committee 2002 to 2004 and Tampa, Florida Chapter 44 Board of Directors 2004 - 2006).
That same year, I was hired by Consolidated Asset Recovery Corporation (CARC), a subsidiary of Chase Manhattan Bank to manage residential properties that were part of a foreclosed portfolio of properties once a part of two failed banks and now owned by FDIC. My property management responsibility covered Rhode Island, Connecticut, New York, New Jersey and Florida. Upon the sale of the CARC portfolio in 1994 the corporation was closed I relocated to Naples, Florida, where I obtained a position with Vineyard Services at The Vineyards to manage their properties. I left the Vineyards in 1997 to become a portfolio manager with Marquis Management.
In 1998, I formed Professional Community Service of America which eventually became Professional Community Service of South West Florida. From 1994 through today I have been a very active part of the community association industry in southwest Florida spearheading the first successful Community Association Institute Trade Show in1996 and have successfully chaired that show every year since. I received the designation Certified Manager of Community Associations® (CMCA®) from NBC-CAM an affiliate of the Community Association Institute in 1995. I am an active member of the South Gulf Coast Chapter of the Community Association’s Institute and have participated in the Governmental Affairs Leg Committee (2000-2009) and the CAI South Gulf Coast Chapter - Board of Directors (2004-2008). I am also an education provider for CAI teaching several state certified Continuing Education manager training courses each year to local managers. In 2007 I was approved to teach courses sponsored by the Department of Business and Professional Regulation (DBPR-CAI) as a Homeowner Education Training Seminar Instructor and was appointed to the National Teaching Staff of the Community Associations Institute in 2008.
In 2007, the Condominium Ombudsman’s Office appointed me as a State of Florida Certified Election Monitor. I have provided election monitoring services for a number of disputed and contentious elections from Clearwater to Naples.